1. General Provisions

1. These Terms and Conditions set out the rules for using the Wash&Drive self-service car wash.
2. The operator of the car wash is Wash and Drive.
3. The Car Wash is intended for self-service washing of vehicles using the equipment, washing programmes and chemical products provided by the Operator.
4. Before using the Car Wash, the User must read these Terms and Conditions, the equipment operating instructions and the information displayed at the washing bay.
5. Entering the Car Wash constitutes acceptance of these Terms and Conditions. Starting to use the Car Wash equipment constitutes the conclusion of an agreement for the use of the relevant washing programme on the terms set out in these Terms and Conditions, the price list, the instructions and on the device.
6. The Car Wash must be used in accordance with its intended purpose, the instructions displayed at the bay and the messages shown on the devices.

2. Rules for Using the Car Wash

1. Only one vehicle may be present at a single washing bay at any time.
2. A bay may be occupied only by a vehicle that is currently being washed or is being prepared for washing, including while payment is being made and a programme is being selected.
3. It is prohibited to leave a vehicle at a bay without the intention of using the service, to block a bay, or to use it for any purpose other than washing a vehicle.
4. During washing, only the person operating the equipment should be present within the bay. Third parties, in particular children and animals, should remain outside the working area.
5. Minors may be present on the Car Wash premises only under the supervision of an adult and should not operate high-pressure equipment on their own.
6. The User must exercise particular caution due to the possibility of wet or slippery surfaces.
7. On the Car Wash premises, signs must be observed, particular caution must be exercised and vehicles must be driven at a safe speed.
8. The User must immediately comply with instructions given by the Operator’s staff concerning safety, equipment failure or the need to vacate the bay.

3. Safe Use of the Equipment

1. It is prohibited to direct the high-pressure water jet at:
   – people,
   – animals,
   – vehicles located at other bays,
   – electrical devices and Car Wash fittings not intended for washing,
   – the open interior of a vehicle.
2. The high-pressure lance must be held securely and used at a safe distance from the surface being washed, in accordance with the instructions displayed at the bay.
3. The high-pressure jet must not be directed at very close range at components that are particularly susceptible to damage, including seals, painted surfaces with visible damage, repaired parts, stickers, films/wraps, sensors, cameras, electrical components or other delicate parts of the vehicle.
4. Before starting to wash, the User should make sure that the vehicle is properly prepared for washing, in particular that the doors, windows, roof, boot and bonnet are closed and that all external fittings are properly secured. In addition, before starting to wash, the User must switch off the engine, engage a gear or apply the handbrake, and properly secure any items inside the vehicle. Before using the Car
5. Wash, the User shall assess, independently and at their own responsibility, the condition of the vehicle and its suitability for washing.
   It is prohibited to use the Car Wash equipment in a manner inconsistent with its intended purpose.

4. Prohibition on the Use of Own Products and Accessories

1. The use of own chemical products and washing accessories at the washing bay is prohibited, in particular:
   – liquids and detergents,
   – waxes and chemical preparations,
   – buckets,
   – sponges,
   – own brushes and other accessories used for washing a vehicle by hand.
2. Only the products and equipment provided as part of the Car Wash programmes may be used for washing.
3. The purpose of this prohibition is, among other things, to ensure the proper functioning of the Car Wash installation and wastewater treatment system, and the safety of other Users.

5. Use of the Brush

1. The brush available at the bay may be used only while the “BRUSH” programme is active.
2. It is prohibited to use the brush without the appropriate programme running.
3. It is prohibited to use the brush intended for washing the vehicle body to wash:
   – wheel rims,
   – tyres,
   – the undercarriage,
   – the engine compartment,
   – other heavily soiled parts that could contaminate or damage the brush bristles.
4. Before using the brush, the User should check its condition. If sand, stones or other contaminants are noticed, or if the brush is damaged, the User should refrain from using it and notify the Operator.
5. The User shall be liable for any damage caused to the Car Wash equipment as a result of using the brush contrary to its intended purpose or these Terms and Conditions, in accordance with the applicable provisions of law.

6. Strictly Prohibited Activities

The following are prohibited on the Car Wash premises:

1. washing engines and engine compartments;
2. changing or draining oils, fuels, coolants, brake fluids or other operating fluids;
3. introducing oils, fuels, chemicals or other substances not intended for the Car Wash installation into drainage grates, the sewage system or settling tanks;
4. carrying out mechanical repairs to vehicles;
5. washing car parts removed from a vehicle;
6. using the Car Wash equipment under the influence of alcohol, narcotics, psychotropic substances or other substances impairing the ability to operate the equipment safely;
7. smoking tobacco and using open flames near the Car Wash equipment;
8. deliberately damaging, dismantling or misusing the equipment and fittings;
9. performing any other activities that may pose a threat to health, life, the environment or property;
10. washing agricultural machinery and construction machinery, as well as vehicles excessively soiled with mud, oil or other substances that may disrupt the operation of the Car Wash installation.

7. Weather Conditions

1. The User should adapt the manner of using the Car Wash to the current weather conditions.
2. In winter, at low temperatures, water remaining on the vehicle may freeze.
3. After washing, it is recommended to dry, in particular:
   – door and boot seals,
   – locks,
   – door handles,
   – mirrors,
   other parts susceptible to freezing.
4. The Operator shall not be liable for the consequences of water freezing on vehicle components if they result from the characteristics of the vehicle, weather conditions or the User’s failure to properly protect/dry the vehicle, without prejudice to the Operator’s liability under mandatory provisions of law.
5. At sub-zero temperatures, particular caution must be exercised due to the possibility of icy surfaces.

8. Payments and Use of Programmes

1. service may be started only after payment has been made in accordance with the information displayed on the control panel.
2. The available payment methods are specified directly on the device or in the Car Wash app.
3. Before making a payment, the User should become familiar with how the selected programme works. The User acknowledges that when paying with coins, the Car Wash device does not give change.
4. After making a payment, the User independently selects the programme and decides how to use the purchased time or credit in accordance with the functionality of the device.
5. If a payment has been charged without the service being started, or if a device fails, the User should contact the Operator, stating in particular the location of the Car Wash, the bay number, the date and approximate time of the incident and the payment method used.

9. Liability

1. The User must use the equipment in accordance with its intended purpose, the instructions and these Terms and Conditions.
2. The Operator shall not be liable for any damage resulting from improper use of the equipment by the User, or resulting from the vehicle not being suitable for washing with the Car Wash equipment, or for any damage caused by a breach of the law or of these Terms and Conditions. The Operator’s liability is excluded in particular in the following cases:
   – failure to keep the lance at a safe distance from the vehicle,
   – directing the water jet at a component not intended for high-pressure washing, or at loose, poorly painted or corroded components,
   – using the brush contrary to its intended purpose,
   – improper preparation of the vehicle for washing,
   – pre-existing defects, damage or improperly performed repairs to the vehicle, which were revealed or aggravated during a properly conducted washing process.
3. Under no circumstances shall the Operator be liable for the loss of or damage to property left on the Car Wash premises outside the vehicle.
4. The washing programme ensures the operation of the device to the extent resulting from its technical parameters. The Operator does not guarantee any particular degree of vehicle cleanliness, as the washing result depends, among other things, on the type and degree of soiling, the duration of use of the programme and the manner in which the User operates the equipment.
5. The above provisions do not exclude or limit the Operator’s liability in cases where, under the applicable provisions of law, the Operator is liable.
6. The User shall be liable, in accordance with the applicable provisions of law, for any damage caused to the Operator or to third parties as a result of culpable use of the equipment contrary to its intended purpose or these Terms and Conditions.
7. In the event of damage to any device or equipment of the Car Wash, or of any damage to the User’s property (including the vehicle), the User should immediately stop using the device and notify the Operator before leaving the Car Wash. Failure to report damage promptly may make it difficult to establish its causes and circumstances; however, it does not deprive the User of the rights to which they are entitled under mandatory provisions of law.

10. Failures and Hazardous Situations

1. If a failure, damage to a device, a leak, a ruptured hose, malfunctioning of a device or any other situation that may pose a hazard is noticed, use of the device must be stopped immediately. In the event of such a hazard, the Operator may shut down the device or the bay, in particular in order to protect life, health, property, the environment or the equipment.
2. A damaged device must not be restarted.
3. Failures should be reported to the telephone number displayed on site.
4. In the event of an immediate threat to health or life, call the emergency number 112.

11. Complaints

1. Complaints concerning the operation of the Car Wash, a payment charged or the performance of the service may be submitted:
   – by telephone: to the Operator’s number +48 730 530 421
   – by email: to reklamacje@washanddrive.eu
   – via the form in the app
2. Where possible, the complaint should include:
   – the location of the Car Wash,
   – the bay number,
   – the date and time of the incident,
   – a description of the incident,
   – the payment method used,
   – details enabling a response to be provided.
3. The Operator handles complaints in accordance with the applicable provisions of law

12. Video Surveillance (CCTV)

1. The Car Wash premises may be covered by video surveillance (CCTV) in order to ensure the safety of persons, protect property and pursue claims.
2. The controller of personal data processed in connection with video surveillance is the Operator.
3. Detailed information concerning the data controller, the purpose and legal basis of data processing, the retention period of recordings and the rights of persons subject to video surveillance is provided in the video surveillance information notice available from the Operator.

13. Final Provisions

1. Use of the Car Wash requires compliance with these Terms and Conditions and with the instructions displayed at the equipment.
2. In the event of a gross or repeated breach of these Terms and Conditions, endangering other persons or creating a risk of damage to the equipment, the Operator or a person acting on its behalf may demand that the User immediately stop using the Car Wash and leave its premises, and may also shut down the bay and refuse to continue providing the service. If use of the Car Wash is discontinued for reasons attributable to the User, in particular as a result of a breach of these Terms and Conditions, the User shall not be entitled to a refund of the fee for unused time or an unused programme, provided that the absence of a refund is justified by the circumstances of the incident and is not contrary to mandatory provisions of law.
3. The Operator has the right to seek compensation for damage caused by the User in accordance with the applicable provisions of law.
4. These Terms and Conditions are available at www.washanddrive.pl
5. These Terms and Conditions shall enter into force on 1 September 2026.